Terms of Service

In plain words

• You pay monthly or yearly, can cancel at any time, and keep access until the end of the period you paid for.
• Plan credits reset each month. Top-up credits roll over, but no credit has a cash value.
• Quarria is an AI tool: its output can be wrong, always carries a source, and is not professional advice.
• Your content stays yours, is kept apart from other customers, and is not used to train AI models.
• Do not resell access, scrape the service, or try to get around its limits.

This summary is for convenience and is not part of the agreement. The sections below are.

1. Who we are

These Terms of Service ("Terms") are an agreement between you and the operator of Quarria ("we", "us"). They apply to the Quarria website, app and services (the "Service"). You can reach us at https://www.quarria.com/contact.

2. The service and your account

You must be at least 18 and able to enter a binding contract to use the Service. If you use it for an organisation, you confirm that you may bind that organisation to these Terms, and "you" includes it.

One account is for one person. Keep your details accurate and your credentials secret, and tell us straight away if you think someone else has used your account. You are responsible for what happens under it.

To support you or to keep the Service safe, authorised Quarria staff can access your account data. Access through our administration tools is recorded in an audit log.

3. Plans, billing and renewal

Paid plans are sold as monthly or annual subscriptions and renew automatically at the end of each period until you cancel. Prices are shown before you buy and do not include any taxes we are required to collect.

Payments are processed by Stripe; we never see or store your full card details. If you upgrade, the new plan starts at once and the difference is prorated. If you downgrade or cancel, the change takes effect at the end of the current period, and you keep what you paid for until then.

We may change prices with at least 30 days notice by email. A new price applies from your first renewal after the notice, and you can cancel before it does.

4. Credits and top-ups

Plans include a monthly allowance of credits, which are used by running questions and other AI features at the rates shown in the product before you spend them. The allowance resets each billing month and does not roll over.

Credits bought as a top-up roll over from month to month and may expire 12 months after purchase. No credit has a cash value, and credits cannot be transferred or sold. Credits are not refundable except where the law requires it.

5. Refunds

If you are a consumer and the law where you live gives you a right to cancel a first subscription payment within a set period (for example, 14 days), we honour it. If you asked us to start the Service during that period, the refund may be reduced in proportion to what you used, where the law allows.

Otherwise, fees are not refunded for partial periods or for unused credits. If the Service suffers a verified outage, we may offer service credits at our discretion.

6. Acceptable use

Use the Service lawfully and for your own purposes. You must not use it for anything unlawful or to harm others; scrape, crawl or copy the Service or its output in bulk beyond the exports we provide; resell, sublicense or share access to the Service or to the AI models behind it, or offer it as part of your own product; try to get around rate limits, credit limits or other technical controls, or probe, disrupt or reverse engineer the Service; or use the Service or its output to build a competing product or dataset.

We may suspend access that breaks these rules and will tell you why, unless the law or the security of the Service prevents it.

7. AI output

Quarria uses AI models to find, summarise and rank public information. AI output can be incomplete, out of date or wrong. Every signal carries its source so you can check it, and you should check it before acting on anything that matters.

Output is advisory information. It is not legal, financial, investment, medical or other professional advice, and it does not replace your judgment. How the Service produces its results, and where its limits are, is explained on our AI transparency page.

8. Your data

You own what you put into the Service and the output it produces for you. You give us a licence to host, process and transmit that content only as needed to run, secure and support the Service for you.

Your content is kept separate from other customers and is not used to train AI models. How we handle personal data, how long we keep it, and how to export or delete it are set out in our Privacy Policy. What we record about public sources across all customers is described on the AI transparency page.

9. Public content

Some pages, such as the public signal feed and the learning and comparison pages, are published by us for anyone to read. We own or license that content, and you are welcome to share links to it.

If you make a project or its output public through a feature that offers it, you are responsible for what you publish and confirm that you have the right to publish it.

10. Intellectual property and feedback

The Service, including its software, design, documentation and brand, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription and under these Terms.

If you send us feedback or suggestions, we may use them freely and without any obligation to you.

11. Third-party services

The Service relies on third parties, including AI model providers, a web retrieval provider, an email provider, a payment processor and a hosting provider. They process data on our behalf for their part of the Service. Their own terms apply to anything you do with them directly, such as signing in with Google or paying through Stripe.

The sources the Service surfaces belong to their publishers. We do not control them and are not responsible for their content.

12. Availability, changes, suspension and termination

We work to keep the Service available but do not promise that it will be uninterrupted or error free. We may change or remove features. If a change materially reduces what a paid plan includes, we will tell you in advance and you may cancel.

You can stop using the Service at any time and delete your account from your Profile; that deletion is immediate. We may suspend or end your access if you break these Terms, if a payment fails and is not resolved, or if the law requires it. Where it is reasonable, we will warn you first.

If we end your access, we keep your data for 30 days so that you can export it, and then delete it, as described in the Privacy Policy.

13. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose and the accuracy of any output.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that the law does not allow to be limited, such as for fraud, or for death or personal injury caused by negligence. If you are a consumer, you keep every right the law of your country gives you, and nothing here takes any of them away.

14. Indemnity

If you use the Service for business, you will defend us against, and compensate us for, third-party claims arising from your content, your breach of these Terms, or your unlawful use of the Service. This section does not apply to consumers.

15. Governing law and disputes

These Terms are governed by the laws of the place where the operator of Quarria is established, which we will name here once confirmed. Its courts have jurisdiction over disputes, subject to the consumer rules below.

If you are a consumer in the European Union, the United Kingdom or Brazil, you also keep the protection of the mandatory laws of your country and may bring proceedings in its courts.

Before starting a formal dispute, please contact us so that we can try to resolve it informally within 30 days.

16. Changes to these Terms

We may update these Terms. The version and effective date are shown at the top of this page, and earlier versions are available on request.

If a change is material, we will tell you by email at least 30 days before it takes effect and ask you to accept the new Terms in the app. If you do not agree, you can cancel before it takes effect. Minor changes, such as clarifications, take effect when they are posted.

17. Contact

Questions about these Terms: https://www.quarria.com/contact. These Terms are published in five languages; the English version governs.